Question 1

What is Notisefy?

Accepted Answer

Notisefy is a real-time notification service for Amazon FBA sellers. It monitors your Amazon seller account and sends instant notifications when you receive new orders through multiple channels like email, Telegram, Slack, and Discord.

Question 2

How do I get started?

Accepted Answer

Getting started is simple: 1) Create a free account, 2) Connect your Amazon seller account using our secure integration, 3) Configure your notification preferences (email, Telegram, etc.), 4) Start receiving instant order notifications!

Question 3

Is Notisefy free?

Accepted Answer

Yes! Notisefy is currently free for all users. We believe every Amazon seller should have access to real-time order notifications to grow their business.

Question 4

Which Amazon marketplaces are supported?

Accepted Answer

We support all major Amazon marketplaces including US, UK, DE, FR, IT, ES, CA, AU, JP, IN, and more. You can connect multiple marketplace accounts to monitor all your Amazon businesses in one place.

Question 5

How does Notisefy connect to my Amazon account?

Accepted Answer

We use Amazon's official Seller Partner API (SP-API) with secure OAuth authentication. You grant us read-only access to your order data through Amazon's official authorization process. We never store your Amazon credentials.

Question 6

Is it safe to connect my Amazon account?

Accepted Answer

Absolutely! We use Amazon's official API with bank-level security. We only request read-only access to order data and never access sensitive information like customer details, payments, or account settings. You can revoke access anytime through Amazon Seller Central.

Question 7

What data does Notisefy access?

Accepted Answer

We only access order information necessary for notifications: order ID, purchase date, order total, SKU, and basic order status. We never access customer personal information, payment details, or other sensitive data.

Question 8

Can I disconnect my Amazon account?

Accepted Answer

Yes, you can disconnect your Amazon account anytime through your Notisefy settings or directly through Amazon Seller Central. All your data will be removed according to our privacy policy.

Question 9

Which notification channels are supported?

Accepted Answer

Notisefy supports Email, Telegram, Slack, Discord, and Browser Push Notifications. You can enable multiple channels simultaneously to ensure you never miss an order.

Question 10

How fast are the notifications?

Accepted Answer

Notifications are typically sent within 5 minutes of Amazon receiving your order. We poll Amazon's API every few minutes to ensure you get real-time alerts for your business.

Question 11

Can I customize notification content?

Accepted Answer

Currently, notifications include essential order information: Order ID, purchase date, order total, SKU, marketplace, and a direct link to view the order in Seller Central. More customization options are coming soon!

Question 12

How do I set up Email notifications?

Accepted Answer

To enable Email: 1) Go to Settings > Notifications, 2) Enter your email address, 3) Enable Email notifications and click Save Preferences. You'll start receiving order alerts to your email inbox instantly!

Question 13

How do I set up Telegram notifications?

Accepted Answer

To enable Telegram: 1) Start a chat with @NotisefyBot, 2) Send /start to get your Chat ID, 3) Enter this Chat ID in your notification settings, 4) Enable Telegram notifications and save. You'll start receiving order alerts instantly!

Question 14

How do I set up Slack notifications?

Accepted Answer

For Slack: 1) Go to your Slack workspace, 2) Navigate to Apps > Incoming Webhooks, 3) Create a new webhook for your desired channel, 4) Copy the webhook URL, 5) Paste it in your Notisefy settings and enable Slack notifications.

Question 15

How do I set up Discord notifications?

Accepted Answer

For Discord: 1) Go to your Discord server settings, 2) Navigate to Integrations > Webhooks, 3) Create a new webhook for your desired channel, 4) Copy the webhook URL, 5) Paste it in your Notisefy settings and enable Discord notifications.

Question 16

How do Browser Push Notifications work?

Accepted Answer

Browser Push Notifications send alerts directly to your browser even when the tab is closed (works on Chrome, Firefox, Edge, Safari). To enable: 1) Go to Settings > Notifications, 2) Toggle on 'Browser Push Notifications', 3) Allow notifications when your browser prompts you, 4) Click Save Preferences. Note: This feature may not work in Brave browser due to privacy features.

Question 17

Why don't push notifications work in Brave browser?

Accepted Answer

Brave browser blocks push notifications by design for privacy protection. Even with Brave Shields disabled, the underlying push service is blocked. We recommend using Email, Telegram, Slack, or Discord notifications as alternatives in Brave, or use a different browser (Chrome, Firefox, Edge, Safari) for push notifications.

Question 18

Can I sign in with Google?

Accepted Answer

Yes! You can sign in with your Google account for faster and easier access. When you use Google Sign-In, we securely authenticate you through Google's OAuth service. We only receive your email address and name - your Google password is never shared with us. You can also link your Google account to an existing Notisefy account that uses the same email address.

Question 19

How do I change my notification preferences?

Accepted Answer

Go to Settings > Notifications tab to manage all your notification channels. You can enable/disable specific channels, update contact information, and test your notification setup.

Question 20

Can I monitor multiple Amazon accounts?

Accepted Answer

Yes! You can connect up to 3 Amazon seller accounts (marketplaces) per user account. This includes any combination of marketplaces (e.g., US, UK, DE, etc.). Each account can have its own notification preferences and settings. If you need to connect a new account after reaching the limit, you can disconnect an existing one first.

Question 21

How many Amazon accounts can I connect?

Accepted Answer

Each user account can connect a maximum of 3 Amazon seller accounts (marketplaces). This limit applies to any combination of marketplaces. For example, you could connect US + UK + DE, or US + CA + AU. If you need to switch accounts, simply disconnect one and connect a new one.

Question 22

How do I change my password?

Accepted Answer

Go to Settings > Account Management tab to change your password. You'll need to enter your current password and set a new one that's at least 8 characters long.

Question 23

How do I set my timezone for notifications?

Accepted Answer

Go to Settings > Account Management tab and find the 'Timezone Settings' section at the top. Select your timezone from the dropdown menu - it will automatically save. All future order notifications will show times in your selected timezone with proper timezone abbreviations (e.g., EST, PST, GMT, etc.).

Question 24

Why do I need to set my timezone?

Accepted Answer

Setting your correct timezone ensures that all order timestamps in notifications (email, Telegram, Slack, Discord) are displayed in your local time. This makes it much easier to track when orders were placed, especially if you're managing multiple marketplaces across different time zones.

Question 25

Which timezones are supported?

Accepted Answer

We support all major timezones worldwide, organized by UTC offset from UTC-8 to UTC+13. This includes US timezones (Pacific, Mountain, Central, Eastern), European timezones (GMT, CET), Asian timezones (JST, CST, IST), and Oceania timezones (AEST, NZST). The timezone list is sorted by UTC offset for easy selection.

Question 26

Can I change my timezone later?

Accepted Answer

Yes! You can change your timezone anytime in Settings > Account Management > Timezone Settings. The change takes effect immediately and applies to all future notifications. Previously sent notifications will retain their original timezone stamps.

Question 27

How do I delete my account?

Accepted Answer

You can delete your account in Settings > Account Management. This will permanently remove all your data, disconnect your Amazon accounts, and stop all notifications. This action cannot be undone.

Question 28

I'm not receiving notifications, what should I check?

Accepted Answer

First, verify your notification settings are enabled and contact information is correct. Check that your Amazon account connection is active. For Telegram, ensure you've messaged the bot. For Discord/Slack, verify webhook URLs are correct. If issues persist, contact our support team.

Question 29

Why am I getting duplicate notifications?

Accepted Answer

This can happen if you have multiple notification channels enabled or if there are temporary API issues. Check your notification settings to ensure you only have the channels you want enabled. Contact support if duplicates continue.

Question 30

My Amazon connection shows as expired, what do I do?

Accepted Answer

Amazon tokens expire periodically for security. Simply go to Settings > Connected Accounts and reconnect your Amazon account. This will refresh your authorization and resume notifications.

Question 31

Notifications are delayed, is this normal?

Accepted Answer

Notifications typically arrive within 5 minutes. Delays can occur due to high order volume, Amazon API delays, or notification service issues. If delays persist beyond 15 minutes, please contact support.

Question 32

How is my data protected?

Accepted Answer

We use bank-level encryption for all data transmission and storage. Your information is encrypted at rest and in transit. We follow strict security practices and never share your data with third parties except as required for service operation.

Question 33

How do I report a security vulnerability?

Accepted Answer

How do I report a security vulnerability?

Question 34

How do I send an encrypted security report?

Accepted Answer

How do I send an encrypted security report?

Question 35

How long do you keep my data?

Accepted Answer

Order data is retained for up to 2 years for service improvement and analytics. Account data is kept until you delete your account. You can request data deletion anytime through your account settings.

Question 36

Do you share my data with Amazon or others?

Accepted Answer

No, we never share your order data with Amazon or any third parties. We only access data necessary for notifications and use it solely to provide our service to you.

Question 37

Can I export my data?

Accepted Answer

Yes, you can request a complete export of your account data from Settings > Account Management. We'll provide all your data in a structured format within 30 days.

Question 38

What happens if Notisefy goes down?

Accepted Answer

We monitor our service 24/7 and maintain 99.9% uptime. If there's an outage, we'll restore service quickly and send notifications for any orders that occurred during the downtime once service is restored.

Question 39

Does Notisefy work with Amazon API changes?

Accepted Answer

Yes, we stay up-to-date with Amazon's API changes and update our service accordingly. We monitor Amazon's developer announcements and implement changes proactively to ensure uninterrupted service.

Question 40

Can I use Notisefy with other tools?

Accepted Answer

Absolutely! Notisefy works alongside other seller tools and services. Our notifications can complement your existing workflow and integrate with tools that support webhooks or email triggers.

Question 41

Is there an API for developers?

Accepted Answer

We're working on a developer API for advanced integrations. If you're interested in API access for custom integrations, please contact us through our contact form with your use case.

Frequently Asked Questions

Getting Started

What is Notisefy?

How do I get started?

Is Notisefy free?

Which Amazon marketplaces are supported?

Amazon Integration

How does Notisefy connect to my Amazon account?

Is it safe to connect my Amazon account?

What data does Notisefy access?

Can I disconnect my Amazon account?

Notifications

Which notification channels are supported?

How fast are the notifications?

Can I customize notification content?

How do I set up Email notifications?

How do I set up Telegram notifications?

How do I set up Slack notifications?

How do I set up Discord notifications?

How do Browser Push Notifications work?

Why don't push notifications work in Brave browser?

Account & Settings

Can I sign in with Google?

How do I change my notification preferences?

Can I monitor multiple Amazon accounts?

How many Amazon accounts can I connect?

How do I change my password?

How do I set my timezone for notifications?

Why do I need to set my timezone?

Which timezones are supported?

Can I change my timezone later?

How do I delete my account?

Troubleshooting

I'm not receiving notifications, what should I check?

Why am I getting duplicate notifications?

My Amazon connection shows as expired, what do I do?

Notifications are delayed, is this normal?

Privacy & Security

How is my data protected?

How do I report a security vulnerability?

How do I send an encrypted security report?

How long do you keep my data?

Do you share my data with Amazon or others?

Can I export my data?

Technical

What happens if Notisefy goes down?

Does Notisefy work with Amazon API changes?

Can I use Notisefy with other tools?

Is there an API for developers?

Still have questions?